01 Chargeback

Chargeback is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer’s bank account, line of credit, or credit card.
With each chargeback, the issuer selects and submits a numeric reason code. This feedback may help the merchant and acquirer diagnose errors and improve customer satisfaction. Reason codes vary by bank network, but fall in four general categories:

Expired authorization, non-sufficient funds, or bank processing errors

Duplicate billing, incorrect amount billed, or refund never issued

Consumer claims to have never received the goods as promised at the time of purchase


Consumer claims they did not authorize the purchase or identity theft


What is a Recall?

  • Sometimes a payment needs to be stopped. For example: in case of fraud, or when a duplicate payment has been erroneously sent. Today, banks send a request for cancellation by following the same route of the payment, i.e. from one bank to the next, chasing the payment already on its way
  • The ability to immediately stop a payment, at any point in the payment chain, would be of great value. With the SWIFT gpi Stop and Recall Payment service, banks will be able to stop a payment instantly, regardless of where it is in the payment chain, thanks to the unique tracking code linked to any SWIFT gpi transaction. In addition, every bank in the payment chain is notified at the same time.
  • If the payment was already credited, the instructed bank will receive an immediate recall of funds instruction.
  • Besides the value of stopping an erroneous or fraudulent payment, this service provides increased operational efficiency and avoids a lot of administrative hassle for all parties involved.

Legal action

  • As a last resort, some victims decide to sue the companies directly
  • This procedure usually takes a lot of time and MONEY from the client side – 1-10 years (!!) to get funds back if at all
  • We DO NOT recommend that you pursue this method of retrieving your funds – only 1% of the victims win in a court of law.
  • The companies later file a Counter Lawsuit against the victim.
  • Most of the lawsuits end in complete failure from the victim side.


  • Scam companies will push the client to sign all kinds of waivers and draconian agreements to deny any liability from the company side (they can use them in a court of law in a later stage)
  • These draconian agreements will always leave the client with nothing, or very little
  • Settlements are widely used to block the victim from any claim or lawsuit at a later stage
  • These settlements are illegal in most EU countries and other regions, including Sweden, Norway, Denmark, Australia, New Zealand, Switzerland, South Africa, Malaysia, Singapore, Canada, Belgium


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“Stainway Financials is an intelligence-gathering firm that specializes in asset recovery, risk mitigation, and claims assessment. We are not a court-appointed claims administrator or class counsel. We contract with licensed investigators. This website is for informational purposes and the services provided by Stainway Financials are not legal services and the protection of the client-attorney relationship does not exist with respect to the nonlegal services. You always have the right to file claims on your own. Except as provided by law or upon the prior written consent of the client, Stainway Financials will not divulge or release to anyone other than its client the contents of an investigative file acquired in the course of licensed investigative activity. For additional settlement information concerning the legal process, you may contact your attorney or the client coordinator.”

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